Ironcrest Publishing offers refunds or replacements for books that arrive damaged, have manufacturing defects, or are different from the books ordered. We do not accept returns or exchanges for a change of mind or an incorrect selection made when ordering.
Damaged, Defective, or Incorrect Books
Please inspect your books upon delivery and contact contact@ironcrestpublishing.com promptly. Report any issues no later than 30 days from the shipment date.
Include:
- Your order number.
- A description of the problem.
- Clear photographs showing the damage, defect, or incorrect book.
- A photograph of the packing slip, if available.
After reviewing your claim, we will arrange a replacement at no additional cost or issue a refund for the affected item.
Returning a Book
Keep the book and its packaging until your claim is resolved. We may require a return and will provide instructions and prepaid return shipping when necessary.
Do not mail books back without authorization, and do not send them directly to the printer.
Digital Downloads
Downloadable PDFs are not eligible for change-of-mind refunds once downloaded. If you receive an incorrect or defective file, contact us so we can provide a corrected file or refund if we cannot resolve the issue.
Refund Processing
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Contact Us
For questions or assistance with an order, email contact@ironcrestpublishing.com.